1. How does the app work?

As a practitioner you can download the app from the Apple App Store/Google Play. You can then browse and select the relevant content for each of your patients and share it with them by sending them a download link and password via the app. Your patients get free access to a version of the app containing only the content you have prescribed them.  They will have the option of using a self-monitoring system to tick off daily completion of specific activities. As well as allowing you to select individual items from the five modules (self-massage, qigong, diet, acupressure, meditation) the app offers grouped practices we have chosen for different conditions.

2. Can I add my own details and branding to the app?

You can upload your name/email/website and logo for display in the patient version of the app. Click here for more information.

3. How much does it cost?

• First two weeks free trial (4 weeks free during the early launch period)

• Monthly subscription: $6.49 (or local equivalent) + applicable taxes

• Annual subscription: $65 (or local equivalent) + applicable taxes

Make sure you sign up soon to take advantage of the extended free trial.

4. How do I cancel my subscription?

We hope you don’t decide to cancel. What we’ve found is that a percentage of patients love using Jing, and will engage without the need for much encouragement. They may also show their friends and family, which could lead to referrals.

Others will be impressed with the professionalism of the branded app, but may only try the material briefly if left to their own devices. The key to getting the most out of Jing is to work with your patients to encourage regular use of the material. Doing this will make Jing a valuable tool for patient health and wellbeing as well as a benefit to your business. You could point patients to this article when you start them off with Jing, for example. We hope to include more advice on the important area of patient compliance within the app soon.

But if you do decide to cancel your subscription, you can do this any time up to 24 hours before your next billing cycle. We would love to hear from you about the factors involved in your decision so we can continue to improve Jing.

There are two main paths to unsubscribe, depending on how you subscribed originally:

Method 1 (if you subscribed via our website): you can manage your subscription via your account on our website. Please note, if you subscribed via Apple AppStore/Google Play, your subscription will not appear on our website and it cannot be managed there.

Method 2 (If you subscribed via the mobile app): you can manage your subscription via Google Play (Android) or the Apple AppStore (iPhone).

5. What does the trial include?

The trial period allows full access to all features and content. 

6. Can I add my own content/documents to the app?

Yes and no! You can’t directly upload content into the app, but you can add your own notes and comments to patient programs and link to external content (for example PDFs/YouTube videos/articles etc.). Please note you are fully responsible for any material you provide to your patients via the Jing app, whether or not it comes as part of the package (see our Terms of Service for further details).

7. Will my details and my patients’ details be secure?

All data is encrypted and housed on secure servers to comply with HIPAA/GDPR guidelines.

8. My patient didn’t receive their invitation email - what should I do?

If your patient doesn’t receive their initial invitation, firstly as them to check their junk mail folder in case it went there. If not, open the ‘Add/Edit patients’ section of your app and look in the ‘Pending Patients’ section. Turn your phone sideways so you can see the full email address you entered. Check it carefully for any typos. If you’re sure it was entered correctly, slide right on the patient’s name and select ‘Resend’. If there was an error in the email address, slide right and select ‘Delete’, then add the patient again using the ‘Add new patient’ option.

9. How I delete patients from the app?

To delete a patient, just slide right on their name and you will see a delete option. If they are in the ‘Pending’ section, you will also see the option to resend their invitation email (also see 8 above).

10. The patient invitation code isn’t working, what do I do?

Firstly, please make sure your patient is using the same email address to create their Jing account that you used to invite them with - they must match. Secondly, make sure they are entering the code correctly. If both these are correct and the patient is still getting error messages, please try resending a new invitation (slide right on the patient’s name and select ‘Resend’).